Order Changes & Cancellations

Last updated: November 5, 2026

Contact us promptly

Email service@avelunioy.com with your order number, checkout email and the change you need. Check details carefully before submitting an order, especially the delivery address and chosen item.

Before dispatch

We will check whether an address change, item change or cancellation is still possible. Preparation can begin before dispatch, so a request is not a guarantee that the order can be changed. Any price difference or further action will be explained.

After dispatch

Carrier handling may limit changes. Do not place a second order on the assumption that the first has been cancelled. Wait for the response and consult the Shipping and Return Policies for the next steps.

Refunds for accepted cancellations

If a cancellation is accepted and a refund is due, it is returned through the original payment method. Your payment provider may need additional time to post the credit. Mandatory consumer rights remain unaffected.